General Terms and Conditions

Inquiries and bookings are made via our website (email or contact form), mail, fax or in person at the reception desk of the hotel/camp/private accommodation unit.

• The guest guarantees his booking by credit card or advance payment in the amount of 200 € per room or the amount agreed on with the KIMEN Hotel sales department.
• Advance payment can be made: ONLINE/BY CREDIT CARD or OFFLINE by bank transfer, and in person at KIMEN Hotel’s reception desk.
• Kimen Hotel check-in – by 12:00 a.m. (midnight)
• Kimen Hotel check-out – by 11:00 a.m.
• Additional charges for late check-outs: 1 extra day of stay will be charged
• The listed prices are valid for any length of stay (starting from 1 overnight stay).
• Children in the hotel: 3–12 (11.99) years of age, and full price for children over 12 years of age (price for adults).
• It is possible to rent a cot for babies 0–3 (2.99) years of age.
• The final amount is paid at the hotel’s reception desk before departure, whereas agency guests pay the full final amount in advance.
• The prices are provided for information purposes only, and the hotel reserves the right to change them.
• Changes in bookings are only possible in written form by the company’s Sales Sector.
• The hotel reserves the right to reject a booking should the guest fail to make the advance payment, misuse the system, or if the guest is known to be a non-payer or problematic.
• Information on filing complaints
:
  Pursuant to Article 10 of the Consumer Protection Act (OG 41/14): we inform the consumer that complaints about the quality of our services may be submitted in written form at: Cresanka d.d., Varozina 25, 51557 Cres or email address: cresanka1@ri.t-com.hr or fax number: 051/571-163. You will receive a written response to your complaint within 15 days of receipt of the complaint.

SALES DEPARTMENT
Phone: +385 51 573 305
Email: hotelkimen@hotelkimen.com

Booking Cancellation Policy

• The guest guarantees his booking by advance payment in the amount of 200 € per accommodation unit up to 14 days prior to arrival or by credit card for online bookings via this website, and the booking will be held until 12:00 a.m. (midnight) on the arrival day.
• Free cancellations of bookings are possible up to 14 days prior to arrival.
• Cancellations made less than 14 days prior to arrival are charged the full amount of the advance payment.
  No-shows without prior cancellation are charged the full amount of the advance payment.
• Changes in bookings without incurring a fee are possible up to 14 days prior to arrival. Fees for changes made less than 14 days prior to arrival are charged according to the House Rules.

The guest is liable for bank charges on the paid amount for refunds of advance payments/payments to his account.